Freqently Asked Questions (FAQ's)

To find out more about REVITIVE Circulation Boosters and our other Medical Devices - click on product type below

  • Q: How easy is it to use REVITIVE Circulation Booster?

  • Q: Do you stand or sit to use the REVITIVE Circulation Booster?

  • Q: How far up the leg will the benefits extend?

  • Q: Do I have to use it every day?

  • Q: I exercise regularly. Do I still need to use the REVITIVE Circulation Booster?

  • Q: How heavy and big is it?

  • Q: Is it battery or mains operated?

  • Q: Does REVITIVE Circulation Booster make a noise?

  • Q: Does REVITIVE Circulation Booster heat up?

  • Q: I have placed my feet on the REVITIVE Pharma device but am unable to see the TENS symbol on the display?

  • Q: I am unsure of which therapy mode I am using when using the Pain Relief Pads/Body Pads with REVITIVE Pharma?

  • Q: I suddenly can’t feel stimulation when using the Pain Relief Pads/Body Pads with REVITIVE Pharma?

  • Q: Who can’t use REVITIVE Circulation Booster?

    A: REVITIVE Circulation Booster should not be used by some people

    Consult with your healthcare professional before use.

    Do not use if:
    • Fitted with an electronic implanted device such as a heart pacemaker or Automatic Implantable Cardioverter Defibrillator (AICD)
    • Being treated for, or have symptoms of Deep Vein Thrombosis (DVT): such as pain, swelling and tenderness, heavy ache, warm or red skin in the leg
    • You are pregnant

    Warnings

    Consult with your doctor before using this device if:
    • You have an existing medical condition
    • You have a history of heart problems
    • You have had medical or physical treatment for your pain
    • You have suspected or diagnosed heart disease
    • You have suspected or diagnosed epilepsy
    • You are unsure about the suitability of the REVITIVE Circulation Booster for you
    • You are unsure about the cause of your symptoms

    If you have a metallic implant, you may experience pain or discomfort near the implant when applying electrical stimulation. If this should occur discontinue use and seek advice from your doctor

    The electrical stimulation may feel more intense close to a metallic implant. It is safe to continue use provided no pain is experienced. You may need to adjust the intensity to a comfortable level

    Do not use the Body Pads on your head, face, neck or chest

    Do not apply foot-pads or Body Pads directly:
    • on open wounds or rashes, swollen, red, infected, or inflamed areas or skin eruptions (such as phlebitis, thrombophlebitis, varicose veins, cellulitis)
    • on or close to, malignant tumours
    • on areas treated with radiotherapy (within the past 6 months)
    • on reproductive organs

    Electrode Body Pads are for single person use only. Do not share body pads with others

    Do not use Body Pads in conjunction with a brace or cast without first consulting with your doctor

    Do not use Body Pads after their use by date

    There is a chance you may experience skin irritation or burns beneath the Body Pad Electrodes or hypersensitivity due to the electrical stimulation

    There is a chance you may experience skin irritation or burns beneath the Body Pad Electrodes or hypersensitivity due to the electrical stimulation

    Do not use the device:
    • In the presence of electronic monitoring equipment
    • Together with a life-supporting medical electronic device
    • When you are in the bath or shower
    • While you are sleeping

    Warnings - EMS only
    • Symptoms may worsen during the initial treatment phase before getting better. This may occur if the body has not yet adjusted to increased muscular activity and blood circulation. If this occurs, reduce the intensity and the duration of treatment which will reduce the initial symptoms. If symptoms persist consult with your doctor

    Warnings - TENS only
    • When using TENS do not apply to areas of skin that lack sensation

    Cautions
    Be careful when applying stimulation over areas of skin that lack normal sensation. It may cause skin irritation due to the inability to feel stimulation until the intensity is too high - use a low intensity to achieve a gentle muscle contraction, and/or use for a shorter time, to avoid overstimulation

    When using EMS be careful when applying stimulation:
    • Over the abdomen during menstruation
    • After recent surgical procedures (within the last six months) as stimulation may disrupt your healing process
    • If your tissues are likely to bleed following an injury such as a muscle tear - it is recommended not to stimulate the immediate area within the first 12 hours after sustaining the injury. Use a low intensity and/or shorter time to avoid overstimulation
    • After a long period of immobility or inactivity – use a low intensity and shorter time to avoid overstimulation or muscle fatigue. Look for signs of skin irritation (redness), bruising or pain. If in doubt, consult your doctor

    When using TENS:
    • It is possible REVITIVE may reduce the sensation of pain that would normally act as a warning of an underlying problem
    • If your pain does not improve, gets worse or continues for more than 5 days, stop using the device and seek advice from your doctor
    • TENS is not effective in treating the original source or cause of pain

    The long term effects of electrical stimulation are unknown

    Electrical stimulation may not work for every user, please seek advice from your doctor

    This product is not intended for use by persons with reduced physical, sensory or mental capabilities, unless they are supervised by a person responsible for their safety

    Safety Precautions
    • Do not stand on the machine. Use only when sitting down
    • Use the device only for its intended purpose
    • Do not expose the device to extreme heat
    • Do not spill liquid on the device or its accessories
    • Do not overload the electrical socket
    • Keep out of the reach of children
    • REVITIVE may be used by multiple persons. Ensure device is cleaned after each use
    • Use REVITIVE only with the accessories supplied by, or purchased from, the manufacturer
    • Check Body Pads, cords and cables periodically for damage
    • Do not open REVITIVE Osteoarthritis-Knee or repair it yourself. This will invalidate your warranty and may cause serious harm
    • In the unlikely event your REVITIVE Osteoarthritis-Knee malfunctions, disconnect it from the power source and contact your nearest authorised agent
    • With the increased number of electronic devices such as personal computers and mobile (cellular) telephones, medical devices may be susceptible to electromagnetic interference from other devices. While the REVITIVE Osteoarthritis-Knee has passed the required tests for Electromagnetic Interference (EMI), it may still be affected by excessive emissions and/or may interfere with more sensitive equipment
    • It has been reported that some universal remote control devices (e.g. for TV etc.) can change the settings on REVITIVE Osteoarthritis-Knee if used during a treatment. If this should occur, simply adjust the time or intensity settings on REVITIVE back to where you want them to be using the REVITIVE Remote Control, or using the device Control Panel
    • After any exposure to hot or cold temperatures outside the specified operating range of 10 – 40°C allow the product to re-adjust to the recommended operating temperatures to ensure continued product performance

    Adverse Reactions
    If you experience adverse reactions, stop using REVITIVE Osteoarthritis-Knee and consult with your doctor

  • Q: What makes Osteoarthritis-Knee different to other REVITIVE devices?

  • Q: What is the DualAction technology?

  • Q: How easy is it to use REVITIVE Osteoarthritis-Knee?

  • Q: Do you stand or sit to use the REVITIVE Osteoarthritis-Knee foot-pads?

  • Q: Do you stand or sit to use the REVITIVE Osteoarthritis-Knee Thigh Pads?

  • Q: Can I use the Thigh Pads and the foot-pads at the same time?

  • Q: Can you use the standard REVITIVE Body Pads or Gloves with the Osteoarthritis-Knee device?

  • Q: How long before I feel the benefits?

  • Q: Do I have to use the REVITIVE Thigh Pads with REVITIVE Osteoarthritis-Knee every day?

  • Q: Why can’t I feel the stimulation in my thighs, while using the REVITIVE Thigh Pads?

  • Q: Can I use the Thigh Pads on other parts of the body?

  • Q: Who cannot use REVITIVE Osteoarthritis-Knee?

    A: REVITIVE Osteoarthritis-Knee should not be used by some people

    Consult with your healthcare professional before use.

    Do not use if:
    • Fitted with an electronic implanted device such as a heart pacemaker or Automatic Implantable Cardioverter Defibrillator (AICD)
    • Being treated for, or have symptoms of Deep Vein Thrombosis (DVT): such as pain, swelling and tenderness, heavy ache, warm or red skin in the leg
    • You are pregnant

    Warnings

    Consult with your doctor before using this device if:
    • You have an existing medical condition
    • You have a history of heart problems
    • You have suspected or diagnosed epilepsy
    • You are unsure about the suitability of REVITIVE for you
    • You are unsure about the cause of your symptoms

    If you have a metallic implant, you may experience pain or discomfort near the implant when applying electrical stimulation. If this should occur discontinue use and seek advice from your doctor

    The electrical stimulation may feel more intense close to a metallic implant. It is safe to continue use provided no pain is experienced. You may need to adjust the intensity to a comfortable level

    If your Osteoarthritis symptoms worsen, or you have had knee surgery (within the last six months), consult with your doctor before reusing REVITIVE

    Do not use the Thigh (Electrode) Pads on your head, face, neck or chest

    Do not apply foot-pads or Thigh (Electrode) Pads directly:
    • on open wounds or rashes, swollen, red, infected, or inflamed areas or skin eruptions (such as phlebitis, thrombophlebitis, varicose veins, cellulitis)
    • on or close to, malignant tumours
    • on areas treated with radiotherapy (within the past 6 months)
    • on reproductive organs

    Thigh (Electrode) Pads are for single person use only. Do not share Thigh Pads with others

    Do not use Thigh (Electrode) Pads in conjunction with a brace or cast without first consulting with your doctor.

    Do not use Thigh (Electrode) Pads after their use by date

    There is a chance you may experience skin irritation or burns beneath the Thigh (Electrode) Pads or hypersensitivity due to the electrical stimulation

    Ensure that balm/gel/moisturiser is evenly applied and thoroughly absorbed into the skin before applying stimulation. There is a chance that uneven application of a balm/gel/moisturiser could increase the risk of skin irritation or burn, when using the electrical stimulation.

    Symptoms may worsen during the initial treatment phase before getting better. This may occur if the body has not yet adjusted to increased muscular activity and blood circulation. If this occurs, reduce the intensity and the duration of treatment which will reduce the initial symptoms. If symptoms persist consult with your doctor

    Cautions

    Be careful when applying stimulation:
    • over areas of skin that lack normal sensation (eg following injections around the knee). It may cause skin irritation due to the inability to feel stimulation until the intensity is too high - use a low intensity to achieve a gentle muscle contraction, and/or use for a shorter time, to avoid overstimulation. Check for signs of skin irritation (redness), bruising or pain. If in doubt consult your doctor
    • over the abdomen during menstruation
    • after recent surgical procedures (within the last six months) as stimulation may disrupt your healing process
    • if your tissues are likely to bleed following an injury such as a muscle tear - it is recommended not to stimulate the immediate area within the first 12 hours after sustaining the injury. Use a low intensity and/or shorter time to avoid over-stimulation
    • after a long period of immobility or inactivity – use a low intensity and shorter time to avoid overstimulation or muscle fatigue. Look for signs of skin irritation (redness), bruising or pain. If in doubt, consult your doctor
    • The long-term effects of electrical stimulation are unknown
    • This product is not intended for use by persons with reduced physical, sensory or mental capabilities, unless they are supervised by a person responsible for their safety

    Safety Precautions
    • Do not stand on the machine. Use only when sitting down
    • Use the device only for its intended purpose
    • Do not expose the device to extreme heat
    • Do not spill liquid on the device or its accessories
    • Do not overload the electrical outlet
    • Keep out of the reach of children
    • REVITIVE may be used by multiple persons. Ensure the device is cleaned after each use
    • Use Revitive only with the accessories supplied by, or purchased from, the manufacturer
    • Check Thigh (Electrode) Pad cords and cables periodically for damage
    • Do not open Revitive or repair it yourself. This will invalidate your warranty and may cause serious harm
    • In the unlikely event your Revitive malfunctions, disconnect it from the power source and contact your nearest authorised agent
    • With the increased number of electronic devices such as personal computers and mobile (cellular) telephones, medical devices may be susceptible to electromagnetic interference from other devices. While the REVITIVE has passed the required tests for Electromagnetic interference (EMI), it may still be affected by excessive emissions and/or may interfere with more sensitive equipment
    • It has been reported that some universal remote control devices (eg for TV etc) can change the settings on REVITIVE if used during a treatment. If this should occur, simply adjust the time or intensity settings on REVITIVE back to where you want them to be using the REVITIVE Remote Control, or using the device Control Panel
    • After any exposure to hot or cold temperatures outside the specified operating range of 10 – 40°C allow the product to re-adjust to the recommended operating temperatures to ensure continued product performance

    Adverse Reactions
    If you experience adverse reactions, stop using REVITIVE Osteoarthritis-Knee and consult with your doctor

  • Q: My device isn’t turning on. What should I do?

  • Q: The Gel Pads are not sticking. What should I do?

  • Q: Why is the REVITIVE Pain Reliever beeping abnormally during treatment?

  • Q: Why can’t I feel REVITIVE Pain Reliever working?

  • Q: Why is the skin on the treated area turning red?

  • Q: What should I do if the intensity suddenly drops?

  • Q: Is there anyone who cannot use REVITIVE Pain Reliever?

    A: REVITIVE Pain Reliever should not be used by some people - see below.

    Consult your doctor before using this device if you are unsure about the cause of your symptoms.

    Do not use if:
    • You are fitted with an electronic implanted device, such as a heart pacemaker, Automatic Implantable Cardioverter Defibrillator (AICD) or insulin pump, or over a metallic implant
    • You have a history of heart problems
    • You have suspected or diagnosed epilepsy
    • You are pregnant

    Warnings
    • For external use only
    • Do NOT use on your head, face, neck or chest
    • Pain relief may vary between users
    • Keep out of the reach of children
    • Do NOT apply device directly on
    - open wounds or rashes, swollen, red, infected, or inflamed areas or skin eruptions (such as phlebitis, thrombophlebitis, varicose veins, cellulitis) or areas that lack sensation
    - (or close to) malignant tumours
    - areas treated with radiotherapy (within the past 6 months)
    - reproductive organs
    • Do not use unit while sleeping, driving and do not allow unit to come into contact with water or use in places with high humidity eg bathroom
    • There is a chance you may experience skin irritation or burns beneath the stimulation electrodes or hypersensitivity due to the electrical stimulation. Discontinue use and consult a healthcare professional if problems persists
    • If your pain does not improve, gets worse or continues for more than 5 days, stop using the device and seek advice from your doctor
    • Do not let the device touch any metal object, such as jewellery or belt buckles, during use
    • Do not disassemble or attempt to repair
    • Do not use Gel Pads after their expiration date
    • Single person use only – do not share with others
    • If you experience adverse reactions, stop using REVITIVE and consult with your doctor
    • Operation in close proximity (e.g. 1 m) to shortwave or microwave therapy Medical Equipment may produce instability in the STIMULATOR output.

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