Extended 60 Day Money Back Trial - buy direct and your trial starts only on Christmas Day

Extended 60 Day Money Back Trial - buy direct and your trial starts only on Christmas Day

Frequently Asked Questions (FAQ's)

To find out more about Revitive Circulation Boosters and our other Medical Devices

CIRCULATION BOOSTER       |       OSTEOARTHRITIS-KNEE      |        PAIN RELIEVER      


Find out more about Revitive Circulation Booster

Q: How long does it usually take to experience relief?

A: For most people, it takes a few weeks of daily usage of Revitive, before they start to feel the benefit. Some people start to see an improvement after only a few days, for others it may take 6-8 weeks, especially if they have been suffering for many years. Everyone's different and that's why, when you buy directly (either from the call center or from this website) we include a 60-day (8 weeks) trial period, so everyone has a chance to feel the Revitive benefit.

Q: How easy is it to use Revitive Circulation Booster?

A: Revitive has been specifically designed to be used, at home, by people of all ages. The easy-to-read manual, as well as the remote control, makes the device very simple to operate and easy to use. Simply turn Revitive on, place both feet on the pads, and set the intensity level - sit back, relax and let the device go to work.

Q: How often should I use Revitive?

A: It is recommended to use Revitive daily, for 20-30 minutes. Some people find they get additional benefits from using Revitive more than once a day.

Q: Do you stand or sit to use the Revitive Circulation Booster?

A: Do not stand on the machine. Use only when sitting down. Place your bare feet on the foot pads. Use the remote control or the buttons on the device to switch it on and begin the program. You can then increase the intensity to the desired level. Sit back, relax and enjoy.

Q: I exercise regularly. Do I still need to use the Revitive Circulation Booster?

A: Exercise is important and Revitive Circulation Booster is not designed to replace exercise. Research has shown that compared to 20 minutes of heel-toe raising exercises, Revitive Circulation Booster was at least or even more efficient at resolving swelling and circulation.

Q: How far up the leg will the benefits extend?

A: Revitive Circulation Booster helps increase circulation throughout the lower legs, ankles and feet.

Q: How heavy and big is it?

A: All Revitive Circulation Booster devices are designed to be portable, lightweight and easy to store. You can compare the width to a large dinner plate or a 12-inch record. The average weight is 1.5kg.

Q: Is it battery or mains operated?

A: Revitive Medic and Medic Plus are battery operated. Each remote control produced is battery operated and includes batteries. All other Revitive Circulation Booster models are mains operated.

Q: Does Revitive Circulation Booster make a noise?

A: Revitive Circulation Booster makes no operating noise. However, it does beep at switch on and switch off, one beep at the start and three beeps at the end.

Q: Does Revitive Circulation Booster heat up?

A: No, the Revitive device does not heat up. However, increasing blood circulation will naturally increase foot temperature, helping cold feet.

Q: I have placed my feet on Revitive, why can I not see the TENS symbol on the display?

A: TENS is only available through the body pads on models that offer Dual-Mode EMS and TENS. The foot-pads provide EMS only.

Q: How do i know which therapy mode I am in when using the Pain Relief Pads / Body Pads?

A: Look at the display on the device. If the Body Pads are in EMS mode, you will see the EMS symbol
. If the Body Pads are in TENS mode, you will see the TENS symbol

Q: Why can I suddenly no longer feel the stimulation when using the Pain Relief / Body Pads?

A: You may have pressed the other stimulation mode button by accident. The Solution: Pressing the opposite stimulation mode button (i.e. pressing the TENS button when already in EMS mode or vice versa), will reset the timer back to 30 minutes. The intensity will also be reset to zero.

Q: Is there anyone who cannot use Revitive Circulation Booster?

A: Revitive Circulation Booster should not be used by some people

Do not use if:
• Fitted with an electronic implanted device such as a heart pacemaker or Automatic Implantable Cardioverter Defibrillator (AICD)
• Being treated for, or have symptoms of Deep Vein Thrombosis (DVT): such as pain, swelling and tenderness, heavy ache, warm or red skin in the leg
• You are pregnant

Consult with your healthcare professional before use.

Warnings

Consult with your doctor before using this device if:
• You have an existing medical condition.
• You have a history of heart problems.
• You have had medical or physical treatment for your pain.
• You have suspected or diagnosed heart disease.
• You have suspected or diagnosed epilepsy.
• You are unsure about the suitability of the Revitive Circulation Booster for you.
• You are unsure about the cause of your symptoms.

If you have a metallic implant, you may experience pain or discomfort near the implant when applying electrical stimulation. If this should occur discontinue use and seek advice from your doctor.

The electrical stimulation may feel more intense close to a metallic implant. It is safe to continue use provided no pain is experienced. You may need to adjust the intensity to a comfortable level.

Do not use the Body Pads on your head, face, neck or chest.

Do not apply foot-pads or Body Pads directly:
• on open wounds or rashes, swollen, red, infected, or inflamed areas or skin eruptions (such as phlebitis, thrombophlebitis, varicose veins, cellulitis).
• on or close to, malignant tumors.
• on areas treated with radiotherapy (within the past 6 months).
• on reproductive organs.

Electrode Body Pads are for single person use only. Do not share body pads with others.

Do not use Body Pads in conjunction with a brace or cast without first consulting with your doctor.

Do not use Body Pads after their use-by date.

There is a chance you may experience skin irritation or burns beneath the Body Pad Electrodes or hypersensitivity due to the electrical stimulation.

There is a chance you may experience skin irritation or burns beneath the Body Pad Electrodes or hypersensitivity due to the electrical stimulation.

Do not use the device:
• In the presence of electronic monitoring equipment.
• Together with a life-supporting medical electronic device.
• When you are in the bath or shower.
• While you are sleeping.

Warnings - EMS only
• Symptoms may worsen during the initial treatment phase before getting better. This may occur if the body has not yet adjusted to increased muscular activity and blood circulation. If this occurs, reduce the intensity and the duration of treatment which will reduce the initial symptoms. If symptoms persist consult with your doctor.

Warnings - TENS only
• When using TENS do not apply to areas of skin that lack sensation.

Cautions
Be careful when applying stimulation over areas of skin that lack normal sensation. It may cause skin irritation due to the inability to feel stimulation until the intensity is too high - use a low intensity to achieve a gentle muscle contraction, and/or use for a shorter time, to avoid overstimulation.

When using EMS be careful when applying stimulation:
• Over the abdomen during menstruation.
• After recent surgical procedures (within the last six months) as stimulation may disrupt your healing process.
• If your tissues are likely to bleed following an injury such as a muscle tear - it is recommended not to stimulate the immediate area within the first 12 hours after sustaining the injury. Use a low intensity and/or shorter time to avoid overstimulation.
• After a long period of immobility or inactivity – use a low intensity and shorter time to avoid overstimulation or muscle fatigue. Look for signs of skin irritation (redness), bruising or pain. If in doubt, consult your doctor.

When using TENS:
• It is possible Revitive may reduce the sensation of pain that would normally act as a warning of an underlying problem.
• If your pain does not improve, gets worse or continues for more than 5 days, stop using the device and seek advice from your doctor.
• TENS is not effective in treating the original source or cause of pain.

The long term effects of electrical stimulation are unknown.

Electrical stimulation may not work for every user, please seek advice from your doctor.

This product is not intended for use by persons with reduced physical, sensory or mental capabilities, unless they are supervised by a person responsible for their safety.

Safety Precautions
• Do not stand on the machine. Use only when sitting down.
• Use the device only for its intended purpose.
• Do not expose the device to extreme heat.
• Do not spill liquid on the device or its accessories.
• Do not overload the electrical socket.
• Keep out of the reach of children.
• Revitive may be used by multiple persons. Ensure device is cleaned after each use.
• Use Revitive only with the accessories supplied by, or purchased from, the manufacturer.
• Check Body Pads, cords and cables periodically for damage.
• Do not open Revitive Osteoarthritis-Knee or repair it yourself. This will invalidate your warranty and may cause serious harm.
• In the unlikely event your Revitive Osteoarthritis-Knee malfunctions, disconnect it from the power source and contact your nearest authorised agent.
• With the increased number of electronic devices such as personal computers and mobile (cellular) telephones, medical devices may be susceptible to electromagnetic interference from other devices. While the Revitive Osteoarthritis-Knee has passed the required tests for Electromagnetic Interference (EMI), it may still be affected by excessive emissions and/or may interfere with more sensitive equipment.
• It has been reported that some universal remote control devices (e.g. for TV etc.) can change the settings on Revitive Osteoarthritis-Knee if used during treatment. If this should occur, simply adjust the time or intensity settings on Revitive back to where you want them to be using the Revitive Remote Control, or using the device Control Panel.
• After any exposure to hot or cold temperatures outside the specified operating range of 10 – 40°C allow the product to re-adjust to the recommended operating temperatures to ensure continued product performance.

Adverse Reactions
If you experience adverse reactions, stop using Revitive Osteoarthritis-Knee and consult with your doctor.
 

Warnings

Consult with your doctor before using this device if:
• You are in the care of a doctor
• You have a history of heart problems
• You have suspected or diagnosed epilepsy
• You are unsure about the suitability of Revitive for you
• You are unsure about the cause of your symptoms

If you have a metallic implant, you may experience pain or discomfort near the implant when applying electrical stimulation, if this should occur discontinue use and seek advice from your doctor

The electrical stimulation may feel more intense close to a metallic implant. It is safe to continue use provided no pain is experienced. You may need to adjust the intensity to a comfortable level

Do not use the Body Pads on your head, face, neck or chest

Do not apply foot-pads or Body Pads directly:
• On open wounds or rashes, swollen, red, infected, or inflamed areas or skin eruptions (such as phlebitis, thrombophlebitis, varicose veins, cellulitis)
• On or close to, malignant tumours
• On areas treated with radiotherapy (within the past 6 months)
• On reproductive organs

Electrode Body Pads are for single person use only. Do not share body pads with others

Do not use Body Pads after their use by date

There is a chance you may experience skin irritation or burns beneath the stimulation electrodes or hypersensitivity due to the electrical stimulation

Symptoms may worsen during the initial treatment phase before getting better. This may occur if the body has not yet adjusted to increased muscular activity and blood circulation. If this occurs, reduce the intensity and the duration of treatment which will reduce the initial symptoms. If symptoms persist consult with your doctor

Cautions

Be careful when applying stimulation over:
• Areas of skin that lack normal sensation - be careful not to overstimulate the area. Check for signs of skin irritation (redness), bruising or pain. If in doubt consult your doctor
• Over the abdomen during menstruation
• After recent surgical procedures (within the past 6 months) as stimulation may disrupt your healing process
• If you are likely to bleed internally, such as following an injury or fracture – use a low intensity and/or shorter time to avoid over-stimulation
• After a long period of immobility or inactivity – use a low intensity and shorter time to avoid overstimulation or muscle fatigue

Do not use body pads after their expiration date.

This product is not intended for use by persons with reduced physical, sensory or mental capabilities, unless they are supervised by a person responsible for their safety
 

Find out more about Revitive Osteoarthritis-Knee

Q: How long does it usually take to experience relief?

A: For most people, it takes a few weeks of daily usage of Revitive, before they start to feel the benefit. Some people start to see an improvement after only a few days, for others it may take 6-8 weeks, especially if they have been suffering for many years. Everyone's different and that's why, when you buy directly (either from the call center or from this website) we include a 60-day (8 weeks) trial period, so everyone has a chance to feel the Revitive benefit.

Q: What makes Osteoarthritis-Knee different to other Revitive devices?

A: Revitive Osteoarthritis-Knee includes two pairs of large Revitive Thigh Pads, which are used in "Arthritis Mode" (which is unique to the Osteoarthritis-Knee device). The Arthritis mode applied via the Thigh Pads strengthens the thigh muscles that support the knee - helping to reduce stress on the knee and relieve pain.

Q: What is the DualAction technology?

A: It is DualAction because it provides relief in two ways: from the feet up (via footpads) and the thigh down (via the Revitive Thigh Pads, in "Arthritis Mode") for better management of symptoms related to knee osteoarthritis.

Q: How long does it usually take to experience relief?

A: For most people it takes several weeks of daily usage of Revitive, before they start to feel the benefit, however for some people it may take 6-8 weeks, especially if they have been suffering for many years. Everyone's different and that's why, when you buy directly, we include a 60-day (8 week) trial period, so everyone has a chance to feel the Revitive benefit. Purchases of Osteoarthritis-Knee are covered by 60 day money back trial.

Q: How easy is it to use Revitive Osteoarthritis-Knee?

A: Revitive Osteoarthritis-Knee has been specifically designed to be used in the comfort of your own home. The easy-to-read manual, as well as the remote control and simple-to-apply Revitive Thigh Pads make the device very easy to use. Simply turn it on and then either place both feet on the Revitive or apply the thigh pads, adjust the intensity (see manual for more detail) and then sit back, relax and let the device go to work.

 Q: Do you stand or sit to use the Revitive Osteoarthritis-Knee foot-pads?

A: Do not stand on the machine. Use only when sitting down. Place your bare feet on the foot pads if using the device for stimulation from the feet up. Use the remote control or the buttons on the device to switch it on and begin the programme. You can then increase the intensity to the desired level. The Revitive Osteoarthritis-Knee foot-pads are recommended to be used for 20-30 minutes each day. It can be used up to 6 times ie. a maximum of 3 hours per day. Note: The foot-pads will not produce a stimulation if the Thigh Pads are plugged in.

Q: Do you stand or sit to use the Revitive Osteoarthritis-Knee Thigh Pads? 

A:  The Revitive Thigh Pads are designed to be used whilst seated. Place one Thigh Pad across your thigh, a few centimetres away from your groin area, and place the second Thigh Pad, on the same thigh, a few centimetres from the top of your kneecap. Use the remote control or the buttons on the device to switch it on and begin the programme. Increase the intensity to the desired level. It is recommended that the Thigh Pads be used on the affected leg (knee) for 20 minutes, once a day, 5 days a week. Find a routine that words for you, perhaps using the Thigh Pads on Monday to Friday and not at the weekend. In total do not use Revitive for more than 6 sessions of 30 minutes (or the equivalent) per day. This may result in muscle fatigue. Note: The Thigh Pads cannot be used at the same time as the foot-pads. Using the Thigh Pads will automatically turn the foot-pads off.

Q: Can I use the Thigh Pads and the foot-pads at the same time?

A: No, you can only do one at a time, as you need to target different areas & muscle-groups with the foot-pad treatment and with the Thigh Pads treatment.

Q: Can you use the standard Revitive Body Pads with the Osteoarthritis-Knee device?

A: No. Only Thigh Pads can be used with Osteoarthritis-Knee device. The unique 10/50 second regime is only suitable for thigh-muscle strengthening, and will not work on any other body areas.

Q: Do I have to use the Revitive Thigh Pads with Revitive Osteoarthritis-Knee every day?

A: We recommend using Revitive Osteoarthritis-Knee Thigh Pads for 20 minutes, once a day, 5 days a week. Find a routine that words for you, perhaps using the Thigh Pads on Monday to Friday and not at the weekend. In total do not use Revitive for more than 6 sessions of 30 minutes (or the equivalent) per day. This may result in muscle fatigue.

Q: Why can’t I feel the stimulation in my thighs, while using the Revitive Thigh Pads?

A: The therapy has started and has reached the rest period. You will need to wait for up to 50 seconds before the stimulation will start again. Useful information on adjusting the intensity level: At the start of the therapy there will be 30 seconds of stimulation to help you set the right intensity level. This is followed by a rest period of 30 seconds when you will feel no stimulation. For the remainder of the therapy session you will feel 10 seconds of stimulation, followed by a 50-second rest period which repeats until the end of the therapy. Adjust the intensity when you can feel the stimulation being applied to your thigh. It is not possible to adjust the intensity during the rest period.

Q: Can I use the Thigh Pads on other parts of the body?

A: The Thigh Pads are only suitable for use with the Revitive Osteoarthritis-Knee device and will not be effective for any other areas of the body.

Q: Is there anyone who cannot use Revitive Osteoarthritis-Knee?

A: Revitive Osteoarthritis-Knee should not be used by some people

Do not use if:
• Fitted with an electronic implanted device such as a heart pacemaker or Automatic Implantable Cardioverter Defibrillator (AICD).
• Being treated for, or have symptoms of Deep Vein Thrombosis (DVT): such as pain, swelling and tenderness, heavy ache, warm or red skin in the leg.
• You are pregnant.

Consult with your healthcare professional before use.

Warnings

Consult with your doctor before using this device if:
• You have an existing medical condition.
• You have a history of heart problems.
• You have suspected or diagnosed epilepsy.
• You are unsure about the suitability of Revitive for you.
• You are unsure about the cause of your symptoms.

If you have a metallic implant, you may experience pain or discomfort near the implant when applying electrical stimulation. If this should occur discontinue use and seek advice from your doctor.

The electrical stimulation may feel more intense close to a metallic implant. It is safe to continue use provided no pain is experienced. You may need to adjust the intensity to a comfortable level.

If your Osteoarthritis symptoms worsen, or you have had knee surgery (within the last six months), consult with your doctor before reusing Revitive.

Do not use the Thigh (Electrode) Pads on your head, face, neck or chest

Do not apply foot-pads or Thigh (Electrode) Pads directly:
• on open wounds or rashes, swollen, red, infected, or inflamed areas or skin eruptions (such as phlebitis, thrombophlebitis, varicose veins, cellulitis).
• on or close to, malignant tumours.
• on areas treated with radiotherapy (within the past 6 months).
• on reproductive organs.

Thigh (Electrode) Pads are for single person use only. Do not share Thigh Pads with others

Do not use Thigh (Electrode) Pads in conjunction with a brace or cast without first consulting with your doctor.

Do not use Thigh (Electrode) Pads after their use by date

There is a chance you may experience skin irritation or burns beneath the Thigh (Electrode) Pads or hypersensitivity due to the electrical stimulation.

When using the foot-pads it can be helpful to apply moisturiser if the skin on the feet is very dry. Ensure that balm/gel/moisturiser is evenly applied and thoroughly absorbed into the skin before applying stimulation. There is a chance that uneven application of a balm/gel/moisturiser could increase the risk of skin irritation or burn, when using the electrical stimulation.

Symptoms may worsen during the initial treatment phase before getting better. This may occur if the body has not yet adjusted to increased muscular activity and blood circulation. If this occurs, reduce the intensity and the duration of treatment which will reduce the initial symptoms. If symptoms persist consult with your doctor.

Cautions

Be careful when applying stimulation:
• over areas of skin that lack normal sensation (eg following injections around the knee). It may cause skin irritation due to the inability to feel stimulation until the intensity is too high - use a low intensity to achieve a gentle muscle contraction, and/or use for a shorter time, to avoid overstimulation. Check for signs of skin irritation (redness), bruising or pain. If in doubt consult your doctor
• over the abdomen during menstruation
• after recent surgical procedures (within the last six months) as stimulation may disrupt your healing process
• if your tissues are likely to bleed following an injury such as a muscle tear - it is recommended not to stimulate the immediate area within the first 12 hours after sustaining the injury. Use a low intensity and/or shorter time to avoid over-stimulation
• after a long period of immobility or inactivity – use a low intensity and shorter time to avoid overstimulation or muscle fatigue. Look for signs of skin irritation (redness), bruising or pain. If in doubt, consult your doctor
• The long-term effects of electrical stimulation are unknown
• This product is not intended for use by persons with reduced physical, sensory or mental capabilities, unless they are supervised by a person responsible for their safety

Safety Precautions
• Do not stand on the machine. Use only when sitting down
• Use the device only for its intended purpose
• Do not expose the device to extreme heat
• Do not spill liquid on the device or its accessories
• Do not overload the electrical outlet
• Keep out of the reach of children
• Revitive may be used by multiple persons. Ensure the device is cleaned after each use
• Use Revitive only with the accessories supplied by, or purchased from, the manufacturer
• Check Thigh (Electrode) Pad cords and cables periodically for damage
• Do not open Revitive or repair it yourself. This will invalidate your warranty and may cause serious harm
• In the unlikely event your Revitive malfunctions, disconnect it from the power source and contact your nearest authorised agent
• With the increased number of electronic devices such as personal computers and mobile (cellular) telephones, medical devices may be susceptible to electromagnetic interference from other devices. While the Revitive has passed the required tests for Electromagnetic interference (EMI), it may still be affected by excessive emissions and/or may interfere with more sensitive equipment
• It has been reported that some universal remote control devices (eg for TV etc) can change the settings on Revitive if used during treatment. If this should occur, simply adjust the time or intensity settings on Revitive back to where you want them to be using the Revitive Remote Control, or using the device Control Panel.
• After any exposure to hot or cold temperatures outside the specified operating range of 10 – 40°C allow the product to re-adjust to the recommended operating temperatures to ensure continued product performance.

Adverse Reactions
If you experience adverse reactions, stop using Revitive Osteoarthritis-Knee and consult with your doctor.
 

Find out more about Revitive Pain Reliever

Q: My device isn’t turning on. What should I do?

A: There are a few things to check if this occurs: (1) Press and hold "+" button again for 3 seconds. (2) Check if the batteries are properly positioned/inserted and try again. (3) The batteries could be dead - replace the batteries and try again. Replacement batteries and Gel Pads are available from this website.

Q: The Gel Pads are not sticking. What should I do?

A: Clean the Gel Pad surface with a drop of water on your finger, this may help to improve the stickiness. If this does not work it may be time to replace the Gel Pad.

Q: Why is the Revitive Pain Reliever beeping abnormally during treatment?

A: The batteries may be running low on power, and need to be replaced. Press and hold "-" button for 3 seconds to turn the unit off, and then press and hold "+" button for 3 seconds to turn it back on. If that does not resolve the problem then it may be time for a new battery. Replacement batteries and Gel Pads are available from this website.

Q: Why can’t I feel Revitive Pain Reliever working?

A: There are a few things to check if you experience this. (1) Press and hold "+" button for 3 seconds to try again. (2) Make sure the Gel Pads do not overlap and try again. (3) Increase the intensity gradually.

Q: Why is the skin on the treated area turning red?

A: Some redness may be expected, as a result of the electrical impulse from the TENS. If the redness persists beyond 24 hours then discontinue use of Revitive Pain Reliever. If irritation persists consult a healthcare professional.

Q: What should I do if the intensity suddenly drops?

A: Replace the battery.

Q: Is there anyone who cannot use Revitive Pain Reliever?

A: Revitive Pain Reliever should not be used by some people - see below.

Consult your doctor before using this device if you are unsure about the cause of your symptoms.

Do not use if:
• You are fitted with an electronic implanted device, such as a heart pacemaker, Automatic Implantable Cardioverter Defibrillator (AICD) or insulin pump, or over a metallic implant
• You have a history of heart problems
• You have suspected or diagnosed epilepsy
• You are pregnant

Warnings
• For external use only
• Do NOT use on your head, face, neck or chest
• Pain relief may vary between users
• Keep out of the reach of children
• Do NOT apply device directly on
- open wounds or rashes, swollen, red, infected, or inflamed areas or skin eruptions (such as phlebitis, thrombophlebitis, varicose veins, cellulitis) or areas that lack sensation
- (or close to) malignant tumours
- areas treated with radiotherapy (within the past 6 months)
- reproductive organs
• Do not use unit while sleeping, driving and do not allow unit to come into contact with water or use in places with high humidity eg bathroom
• There is a chance you may experience skin irritation or burns beneath the stimulation electrodes or hypersensitivity due to the electrical stimulation. Discontinue use and consult a healthcare professional if problems persists
• If your pain does not improve, gets worse or continues for more than 5 days, stop using the device and seek advice from your doctor
• Do not let the device touch any metal object, such as jewellery or belt buckles, during use
• Do not disassemble or attempt to repair
• Do not use Gel Pads after their expiration date
• Single person use only – do not share with others
• If you experience adverse reactions, stop using Revitive and consult with your doctor
• Operation in close proximity (e.g. 1 m) to shortwave or microwave therapy Medical Equipment may produce instability in the STIMULATOR output.
Consult your health professional before use. Unsuitable if you are fitted with an electronic implanted device such as a heart pacemaker or Automatic Implantable Cardioverter Defibrillator (AICD); pregnant; being treated for, or have symptoms of Deep Vein Thrombosis (DVT): such as pain, swelling and tenderness, heavy ache, warm or red skin in the leg. Always read the label. Follow the instructions for use. If symptoms persist, talk to your health professional. Individual results may vary. Copyright © 2018 Actegy Ltd. All rights reserved